Policies — Maple Prairie Meats Inc.

Company details

These details are provided for policy and support requests.

Legal name: Maple Prairie Meats Inc.
Address: 45 Concession Rd 7, Erin, ON N0B 1T0, Canada
Phone: +1 (519) 555-0136
Email: support@mapleprairiemeats.ca

Site policies

Effective date: February 26, 2026. We may update this page from time to time.

1) Privacy Policy

This Privacy Policy explains what personal information we collect through this website, why we collect it, and how you can request access, correction, or deletion where applicable. We aim to follow Canadian privacy principles, including the Personal Information Protection and Electronic Documents Act (PIPEDA), where applicable.

1.1 Information we may collect

Contact details you submit (name, email, phone).
Order/quote information (products, cut preferences, delivery/pickup notes).
Basic technical data (IP address, browser/device type, pages visited, cookies).

1.2 How we use information

To respond to quote requests and confirm availability, weights, and pricing.
To arrange delivery/pickup scheduling and customer communication.
To improve site performance, security, and customer experience.

1.3 Sharing with third parties

We do not sell personal information. We may share limited information with service providers (e.g., hosting, analytics, email tools, payment processors) only to operate our website and respond to requests, and only as necessary.

1.4 Data retention

We retain information as long as needed to fulfill the purpose it was collected for, or as required by applicable law. You may request deletion where applicable.

1.5 Contact

Privacy questions: support@mapleprairiemeats.ca

2) Cookie Policy

Cookies are small files stored on your device that help the website function properly and improve your experience.

2.1 Types of cookies we may use

Necessary: required for site operation and forms.
Analytics: helps us understand how visitors use the site.
Marketing: used only if we run advertising pixels/campaigns.

2.2 Managing cookies

You can disable cookies in your browser settings. Some site features may work incorrectly if cookies are disabled.

3) Payment Policy

If online payments are offered, payments are processed through secure third‑party payment providers. We do not store full card details on our servers.

3.1 Payment methods

Credit/debit card (via payment processor, if enabled).
Online payment services (if enabled).
E‑transfer or bank transfer (by request, where available).

3.2 Proof of payment

After a successful payment, you will receive a confirmation (email or payment interface).

3.3 Payment questions

Payment support: support@mapleprairiemeats.ca

4) Refund Policy

Refunds/credits may apply to eligible paid services or deposits (if any) and are reviewed on a case‑by‑case basis. For perishable goods, refunds/credits depend on the situation and timing.

4.1 Refunds may be available for

Duplicate payments or incorrect charge amounts.
Order not fulfilled due to our error (where applicable).
Verified quality issue reported promptly with evidence.

4.2 Refunds may not apply for

Issues caused by incorrect customer contact/delivery details.
Late reports beyond a reasonable time for perishable goods.
Requests after the order has been fully delivered and accepted, unless legally required.

4.3 How to request a refund

Email support@mapleprairiemeats.ca with subject: “Refund Request”. Include your name, payment/order date, amount, and the reason for the request.

5) Policy updates

We may update these policies. The current version is always published on this page.